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2019 Colourtory Cosmetics

Shipping Policy

- Shipping is 2-5 business days unless the item states preorder.

- Processing for all orders typically  is 3-5 business days.

 

- ​Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout.

 

- Please note tracking may take up to 24-48 hours to update on the USPS website.

 

- Colourtory is not responsible for lost or stolen shipments. If your tracking says delivered, please contact USPS for more information. 

 

- Please make sure that your order as well as shipping information is accurate as we do not offer refunds for errors made by the customer. If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to change your address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges in order for us to resend your package. 

If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS Customer Service @ (1-800 - 275 -8777) with your tracking number.

 

- Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.

 

- All Sales are final. Once order has been placed, we cannot cancel it .

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